Complaints

 

If you wish to complain about any aspect of the service you have received, or any aspect of this site, you should contact your normal Client Contact with any concerns. 

 

Alternatively, or for those clients who do not have a direct client contact assigned, complaints can be sent using the following details; A summary document which contains details on Aegon Asset Management's complaints management policy is available upon request. Summary of investor rights and collective redress >>

 

Contact Details

For matters relating to Aegon Asset Management QIF plc


Citibank Europe plc
1 North Wall Quay
3rd Floor, Transfer Agency
Dublin 1
Ireland

 

Tel: +353 1 622 4493
Email: AegonAMQIFTA@citi.com

For matters relating to Aegon Asset Management Europe ICAV


Citibank Europe plc
1 North Wall Quay
3rd Floor, Transfer Agency
Dublin 1
Ireland

 

Tel: +353 1 622 1900
Email: AegonAME.ta@citi.com

For matters relating to Aegon Asset Management Investment Company (Ireland) plc

 

Citibank Europe plc
1 North Wall Quay
3rd Floor, Transfer Agency
Dublin 1
Ireland

 

Tel: +353 1 622 4493
Email: AegonAMTA@citi.com

If your complaint is not dealt with to your satisfaction, where you are an eligible complainant you may refer the matter to the Financial Ombudsman Service, or an equivalent body in another country as appropriate.

 

The Financial Ombudsman Service
Exchange Tower
LONDON
E14 9SR
www.financial-ombudsman.org.uk

 

Tel: 0800 023 4567 or 020 7964 1001
Email: complaint.info@financial-ombudsman.org.uk